Technology Troubleshooting Tips

In visiting campuses over the past few days, LCISD’s Technology Services Team has noticed some general issues many of you are experiencing.  In an effort to get everyone up and running as quickly as possible we have compiled a list of troubleshooting tips below.

Do I have the Right “Image” on My Computer?

If you do not have a PURPLE Background when you are at the log in screen, then your computer needs to be re-imaged.  Contact the Help Desk by calling x0220, or emailing to have a work order placed.  To ensure prompt service, be sure to include the room number, campus name, and the service tag number listed on the side of any computer that needs attention.

My Projector Isn’t Showing What is on My Computer Screen

After re-imaging, your projector may not show what’s on your computer monitor.  The projected image may be blue and say, “No Source” or it may be purple but not showing any of your icons.  Chances are, your computer is not set to duplicate the display. To correct this issue:

  • On your KEYBOARD:  Hold down the Windows Key (located towards the bottom – left of your keyboard) and press the letter “P”
  • A menu will display…choose to Duplicate

Duplicate Windows P big

Choose the Correct Resolution for Your Projector

If your projected  image is not filling your Smart or Promethean board the way it did last year and/or the icons on the projected image seem either squished, or overly large, then your screen resolution needs to be adjusted.  It’s a good idea to check this anyway to be sure your display is properly configured.

  • Right-Click on the Desktop and choose Screen Resolution

Screen Resolution

  • Select 1024 x 768 from the drop-down options **
  • Apply the changes, and if prompted, select “Keep Changes”
  • Select OK

**If you have a wide screen monitor connected to your Promethean or Smart Board – your ideal resolution may be different.  1600 x 900, and 1366 x 768 are two other preferred resolutions.



Install ActivInspire 

Once a computer has been re-imaged you will need to load the ActivInspire software back onto the computer so that you can use your Pens on the board.  To install ActivInspire:

  • Open My Computer–>Public Drive–>Classroom Essentials–>Promethean ActivInspire
  • Double click the Step 1 File from the Promethean ActivInspire Folder to begin installation.  
  • Follow the prompts to complete the software installation.
  • After you have installed ActivInspire completely, open the Step 2 File from the Promethean ActivInspire Folder and copy the entire Serial Number (you may have to move the window over to the right in order to see all of the numbers.) 
  • Double click on the Step 3 File from the Promethean ActivInspire Folder, this will open ActivInspire
  • On the software registration page that pops up, enter “LCISD” into the first 2 fields. 
  • Paste in the Serial Number found in the Step 2 File into the 3rd field.
  • Check the box to accept the Terms of Use and click “OK”.
  • Another little box will open asking if you want to use ActivStudio or ActivPrimary. 
  • Select ActivStudio and click continue.  The software should  then open properly.
  • Within a few seconds a small pop up box will appear asking you where you would like to store the Step 3 Resource Packs.  Select “Shared Resources.” and “No to all” if prompted
  • After your resources finish Indexing, you are ready to use ActivInspire!

Calibrate the Board

You may need to calibrate your Promethean board if the pens are not lining up properly with your cursor.  Click the link below to learn how to calibrate your board.



Install SMART Notebook

Once a computer has been re-imaged you will more than likely need to load the SMART Notebook software back onto the computer so that your board will respond to touch input.   To install Smart Notebook:

  • Open the LCISD Software Library Icon located on your desktop
  • Double Click the Smart Notebook icon to begin installation
  • In a few minutes, installation will be finished – and the Smart Notebook Software icon will appear on your desktop.

Orient the Board

You  may need to orient your SMART board if the touch is not lining up properly with your input. Learn to orient your board by following the link below:


AverVision Document Cameras

A new image on your computer also means document camera software needs to be installed.  No worries!  Installing AverVision’s new AverSphere software is quick and easy to do.

  • Double-click to open the LCISD Software Library from your desktop
  • Double-click to begin installing the AverSphere software
  • While you’re waiting for the software to install, be sure to connect your document camera to your computer via USB cord and plug it in so that it’s getting power.  In a few short minutes, you should be all set!  Open the AverSphere software from your desktop when you’re ready to begin using your document camera.



Outlook Email – on Your Desktop

You will want to load the desktop version of Outlook so you have all the options available that the program has to offer.

  • To set up Desktop Outlook, simply open Outlook 2013 by going to Start–>Programs–>Microsoft Office 2013–>Outlook 2013
    • Follow the instructions on the screen
    • When the log in box appears, make sure your username is your full email address ( not lcisd.local)


Skyward Resources

Remember that all your training for Skyward can be found within iCafe Resources.  A series of short videos will walk you through everything you need to know about using Skyward.  Click on the link below to jump to the iCafe Resources.  Make sure that if you are a teacher you are choosing the “Skyward for Teachers” button!


Connecting District iPads to Wireless Network

If you received a new district iPad(s) for your classroom this year, you are able to connect to the district wireless service. Using your device, click the button below and follow the prompts to join the network.  When you’ve finished, be sure to “Forget” the LCISD Guest network.

Connect Apple to Wireless Button


Purchasing Office 2013 for Home Use

As an employee LCISD you are able to download the Microsoft Office 2013 Suite to use on your personal computer for a drastically reduced price.  If you wish to update your Office suite click on the link below and follow the instructions on the cheatsheet.

Legislative Update #1: How will this Impact LCISD?

The Texas Legislature has been busy creating laws and legislation regarding education in the state of Texas. Brian Moore, LCISD’s Director of Research and Accountability, summarizes the changes and additions to Texas legislation and helps us understand what these changes will bring for our district.

Take a few minutes to watch and find out how this legislation will impact the student of LCISD. Happy viewing!

Office 365 on you iPhone and iPad

Office 365 is easy to setup on your iOS device. Simply follow the steps below.

1. Access your settings by tapping on the gears icon.




2.Select “Mail, Contacts, Calendars.










3. Choose “Add Account…”.

4. Select “Microsoft Exchange”.










5. Enter your lcisd email address and password. Give this account a discription like “Office 365”.










6. Some mobile devices may prompt for additional information. If it’s required, use the following otherwise move to step 7.

  • Server Address:
  • Domain: leave blank
  • Username: your full email address

7. Choose “Save” when prompted.

8. If you have more than one email account on your iOS device, scroll down to “Default Account” and select your new Office 365 account if you want that to be the default sending account.











 You are now setup!

Once the Technology Services department has completed the transfer of your existing emails into Office 365 you may delete your previous lcisd account from your device (Smarsh Exchange server).

To delete the old account:

1. Access your settings by tapping on the gears icon.










2.Select “Mail, Contacts, Calendars.










3. Select the old account from the “Accounts” list.

4. Scroll down and press “Delete Account”.


INTERACT Academy 2013

Check out all the fun we’re having at this year’s INTERACT Academy!

Note:  Clicking on the slideshow above will redirect you to Picasa Web where you can download or print photos.

Summer 2013 Professional Development

The count-down to summer has begun! In many cases it began months ago…

As the summer is drawing near we wanted to take a moment to share with you the Summer Training Schedule. The beginning of August will provide you with quite a few training opportunities! Please see the list below. The list tells you the date, time, and Section number in ASCEND to make it easier to sign up.

Pay special attention to the Promethean and Smart trainings. Be sure you are signing up for the training that meets the needs for your campus. If you are on a campus that has Smart Boards and sign up for a Promethean training you will not be able to attend.



iPads for Beginners 

  • Aug 7th 8:30 – 11:30 Section #66741

iPads Productivity 

  • Aug 7th 1:00-4:00 Section #66907

Elementary iPad Projects Students will Love 

  • August 8th 8:30 – 11:30 Section #66894
  • August 13th  1:00 – 4:00 Section #66897
  • August 14th  8:30 – 11:30 Section #66896

Secondary iPad Projects Students will Love 

  • August 8th 8:30 – 11:30 Section #66895


Promethean ActivInspire Beginner Training

  • August 13th 8:30 – 11:30 Section #66762
  • ** New Section Added** August 15th  1:00 – 4:00 Section #77140

Promethean ActivInspire Intermediate Training

  • August 13th 1:00 -4:00 Section #66764
  • August 15th 8:30 – 11:30 Section #66763

 Promethean ActivInspire Advanced Training Part 1 and 2

  • August 15th  1:00 – 4:00 Section #66769

Enhance your Promethean Lessons with ActiVotes or ActivExpressions

  • August 9th 8:30 – 11:30 Section #66742


Beginner SMART Notebook

  • August 7th 8:30 – 11:30 Section #66632

Intermediate SMART Notebook

  • August 7th  1:00 – 4:00 Section #66689

Doing More with your SMART Board

  • August 14th 1:00 – 4:00 Section #66676

Enhance your SMART Lessons with SMART Response System

  • August 9th 8:30 – 11:30 Section #66639


Creating learning activities requires careful thought about the skills you want learners to gain and the way in which they are presented. This course, stemming from research conducted by the Stanford Research Institute, will give you a framework within which to assess your own learning activities with regards to student learning, advance your innovative teaching practices, and discuss them with others. Each session will focus on a specific dimension of learning and use actual teacher lesson plans as the basis for our conversations.

Attending all 8 sessions over the five weeks will earn you the “21st Century Learning Design Trained Educator” Designation.

  • Webinar #1 – July 10th 9:00AM-10:00AM – Section #66930
  • Webinar #2 – July 11th 9:00AM-10:00AM – Section #66931
  • Webinar #3 – July 17th 9:00AM-10:00AM – Section #66932
  • Webinar #4 – July 18th 9:00AM-10:00AM – Section #66933
  • Webinar #5 – July 24th 9:00AM-10:00AM – Section #66934
  • Webinar #6 – July 25th 9:00AM-10:00AM – Section #66935
  • Webinar #7 – July 31st 9:00AM-10:00AM – Section #66936
  • Webinar #8 – Aug 7th 9:00AM-10:00AM – Section #66937



Introduction to Microsoft OneNote

  • August 8th 1:00-4:00 Section #66745
  • August 14th 8:30-11:30 Section #66744

Edmodo for Beginners

  • August 8th 1:00-2:30 Section #66636

Google Earth Walks

  • August 14th 1:00-4:00 Section #66770

Digital Media: Creating Video Projects in the Classroom

  • August 15th 8:30 – 11:30 Section #66772

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LCISD Technology Changes – Summer 2013

Over the summer, a number of changes will be coming down from LCISD Technology Services and we wanted to make sure you knew about each! For more information on each change, check out this brief video from our Chief Technology Information Officer, David Jacobson.

Each of these changes: (1) Skyward, (2) District Email, (3) District Webpages, and (4) Password changes will impact each of us, but we really want to emphasize the Email change.

While ALL emails will carry over with this transition, personal contacts, calendar events, and tasks will not! All users MUST back up their personal contacts, calendar events, and tasks if they have them, and this must be done before June 30th or before you leave your campus the last time, which ever happens earliest! For more information on how to back up these important email items please check out our Moving to Office 365 blog Post.

As with any summer in LCISD, it is possible that your computer will be re-imaged. Please take a few moments to read our End of Year blog post to ensure you have everything backed up and ready to go for next school year!

As always, if you have any questions or need support, either leave a comment below or give our Help Desk a call at ext. 0220! We hope these last few days are stress free…enjoy those kiddos…and let’s get ready for another great year in LCISD.

Moving to Office 365- Backing up Outlook

Over the summer, we will be moving from our current email provider to Office 365.  This is a fantastic change that is going to give us a lot of needed modern functionality.  As part of the process we want to make sure that you know how to back-up important data related to your email so that you don’t lose anything in this transition.

The Technology Department will be moving all of your email, including messages in your Inbox, sent items and any messages you have in sub-folders, but your Calendars, Contacts, and Tasks will not be moved automatically.  If you have added contacts to your address book, used an Outlook calendar or stayed organized with Outlook tasks, you will want to follow these quick and easy steps to create a back-up of your information so you have access to it after the move.

The deadline for backing up Outlook items is June 27!

Click below to watch the videos showing step by step how to back up your information.  There are also cheat sheets available to guide you through the process.

Click here to download the cheat sheet for installing desktop Outlook:  Desktop Outlook Client Setup

Click here to download the cheat sheet for backing up your information:  Backing up email cheat sheet.


Backing Up Your Outlook Calendar


Backing Up Your Outlook Tasks


Backing Up Your Outlook Contacts

Gaming with Extreme Collaboration

When first introduced to Extreme Collaboration (XC), I was immediately hooked.  XC is currently in its beta format; however, it appears fully functional and ready for classroom use.  Immediately, I created cheat sheets and tutorial videos (click here) on how to use this simple and powerful tool.  XC is an Add-On for SMART Notebook that allows all students to immediately participate in the current activity.  Students are able to use a web enabled device to actively participate in the lesson.  They can use a smartphone, laptop, tablet, or desktop computing device to send text directly into a SMART Board lesson.

After learning and using XC, the next idea was to see how XC could be used beyond simply sending a text answer into SMART Notebook.  Since XC is generally used in collaboration with students and almost all students like games, is there a way to make XC into a game?  The answer is “Yes!”  Many different ideas came to mind.  A simple “fastest fingers” contest to see who could answer and text the answer in the quickest was the first idea.  Fastest fingers would leave each student competing against the others.

Other ideas include teaming students together.  Using teams would eliminate the one-to-one device requirement.  Utilizing XC’s List by category and Stack by category, answers from each team would appear under their respective team name.  Students could compete in teams to see who can answer the question(s) the fastest.  The teams could have a list of questions to answer and see which team can answer all questions the fastest.  A variation of this would be to see which team can name all elements of the learned topic the fastest.

Add a line across the Notebook page, make it a finish line.  Have the students answering questions until a team reaches the line.  The team that reaches the line first, wins the competition (provide all the answers are correct).  If students pulling answers from the other teams is a concern, turn off the projector.  Another option would be to use the SMART Notebook screen shade.  Turn on the screen shade; adjust it to a desired height to make it the finish line.  As soon as the students have answered enough questions, they will start appearing below the screen shade.

Here are a few ideas for core content areas:


  1. Nouns vs. verbs in a paragraph:  which team can name 10 first
  2. Characters in a story:  who can name the most or name all of them the fastest

Math –

  1. Solve  a problem:  who can do it the fastest
  2. Quick math:  who can solve a group of the problems the fastest

Social Studies –

  1. WII Powers:  who can name the most Allied or Axis powers the fastest/first
  2. Presidents:  name as many presidents as possible in XX seconds
  3. States/Capitals:  name as many as possible in XX seconds

Science –

  1. Chemical equation:  who can solve in the fastest
  2. Physics:  solve the problem the fastest or series of problems
  3. Different Types of Fungus:  name as many types of fungus as possible in XX seconds

The possibilities are virtually endless.  Looking for design templates, click here to download a template from the SMART Exchange.

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T3 – 2013 Teaching Through Technology Conference

T3 - Teaching Through Technology

T3 2013 – Mark Your Calendar!

We are so excited to announce the date for this year’s T3 – Teaching Through Technology – Conference. T3 is a one day conference put on by the LCISD Technology Staff Development team where teachers, technologists, trainers, and more come together to share ideas and learn from each other on how they use technology in their classrooms! The goal is to learn the best instructional practices for integrating technology in the classroom. So, here are a few of the details for you:

Date: Tuesday, August 6th

Time: 8:30 – 4:30

Where: Reading Junior High

Register to Attend!

Maybe you aren’t interested in presenting, but you definitely want to attend. Well, be sure to register now before we run out of space! This conference day is open to any educators inside or outside of LCISD, so invite your friends! Visit the registration page to reserve your spot now!


Simple Transfer: Transfer Photos and Videos Between iPad and Computer!

A BIG obstacle and headache that often occurs when working with iOS devices is being able to easily transfer your photos and videos between the iPad and computer. Emailing is not always the answer. File sizes can become too large. Having to attach image after image is a hassle. An even bigger hassle is having to plug the device into the computer.   Simple Transfer is a free app that will allow you to transfer your data wirelessly to or from any computer.

simple transfer

Simple Transfer is VERY easy to use.  Once it is downloaded, open the app.  It will show you a screen with a web IP address on it.  Leave the app open and then enter the address it provides into the web browser (Chrome, IE, Safari, etc.) on your computer.

simple transfer iPad

A window will pop open on the computer showing your iPad and the different folders you have created on it to store your photos and videos.  If you are looking to upload media from your computer to the iPad it can be done from the first window you see.  Choose the location you want the file to save on the iPad and then browse to the file you wish to upload.  Note that the free version of the app only allows you to transfer 1 file at a time to the iPad.

simple transfer screenshot 1

If you are looking to transfer files from your iPad to your computer, select the folder where the files you are transferring are located.

simple transfer screenshot 2

The screen will refresh, opening the folder you have chosen.  You can now select the photos or videos you want to transfer.  You also have a “select all” option.  Note that the free version of this app allows you to transfer up to 50 files at a time to your computer.  If you select more than one file to upload, a zip file will be created and sent to the computer. Open the folder on your computer to view all the files you have transferred.

There is a paid version of this app that will allow you to transfer more than 50 files at a time from device to computer and also allow you to upload multiple files at once from computer to device.  The paid version is $1.99.  Try the free version first to be sure your network is not blocking the use of this app.  If it works and you find you need more freedom with the app, purchase the paid version.  Then sit back and enjoy Simple Transfer!